OFFICE HOURS/APPOINTMENTS
Our office is open from 8 AM to 8 PM Monday through Friday.
We prefer to see our patients by appointment. Unfortunately, patients do not become ill on schedule, operations may take longer than anticipated, and emergencies do occur. We ask your patience in instances when your doctor is delayed. When making your appointment, please explain the nature of your problem so we may allow sufficient time for your visit.
As all of our patients are a priority, please notify us at least 24 hours in advance if you must change your appointment so other patients waiting for an earlier appointment can be seen. We charge a no-show fee if you fail to cancel your appointment.
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AFTER-HOURS EMERGENCIES
For after-hours emergencies, please call our office, and our answering service will assist you in contacting a provider. For all serious emergencies, go directly to the closest emergency room and your doctor will be notified. Medication refills will only be attended to during office hours.
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PRIVACY POLICY
If at anytime, you have questions or complaints regarding the privacy of your protected health information you may call the Compliance/Privacy Officer: Jacob A. Rodman, CEO at 919-567-3139, or you may address your questions or concerns in writing and mail to:
Compliance/Privacy Officer: Jacob A. Rodman, CEO Brown Orthopaedic Surgery and Sports Medicine Center, PA
605 Attain Street
Fuquay-Varina, NC 27526
Any questions or concerns regarding the privacy of your medical records will be addressed promptly. You will be notified in writing of our findings.
Brown Orthopaedics is committed to the security of our patient’s protected health information and will use strict security standards to safeguard it. All Brown Orthopaedic employees and others who are hired to work for us must adhere to strict policies and procedures to prevent any misuse of your medical information.
Our medical records and data processing are in a secure environment that protects patient information from being accessed inappropriately by third parties. We maintain and grant access to patient information only in accordance with the security standards of Brown Orthopaedics. We only collect information that is necessary to provide you with the best healthcare possible. Some of this information may be given to health insurance providers and suppliers of services and their authorized billing agents, directly or through fiscal intermediaries or carriers.
In the process of treating you, we become stewards of your personal information, which is maintained in your medical record. We limit the collection and use of information about patients to that which is necessary to provide quality care and for insurance and collection purposes. We carefully limit and control the sharing of your medical information. You have the right to view the information contained in your medical record at any time. We will act on your request within 30 days of receipt of a written request. If, for any reason, the request is denied, an explanation of the denial will be provided to you in writing. We will not release your medical records to anyone without a written medical records release signed by you, or by a parent or legal guardian, in the event the patient is a minor. We will only release information pertinent to the diagnosis or injury for which you or your child are being treated and only to the parties specified in the release of information form. We have a privacy contract with outside companies that receive and electronically transmit your insurance claims and medical information.
Third-party researchers and others unrelated to our practice sometimes use patient information to study the effectiveness of certain medical treatments, surgical procedures, medications, or medical devices to find the best possible treatments for disease and medical conditions. The information provided may be put together with the information from other individuals for research purposes. The information cannot be used to identify you or any other individual specifically.
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